• Default

  •   |  

  • Optional

Name Summary

User Definition You can create/modify/delete operator accounts on-the-fly.

User Campaign Mapping You can assign operator to single as well as multiple campaign.

User Permission Helps to control operator privileges like allow/disallow various permissions, such as break/chat/broadcast messaging.

User Role Can choose among various user roles, regular operator / Blended operator / Team Lead and more.

User Team Mapping Arrange the newly created and existing operators into group.

User Skill Mapping This feature allows to set different skill value to operators based on their customer handling experience.