• Default

  •   |  

  • Optional

Name Summary

Abandoned Rate Provide detailed view of Call received / answered / abandoned and more, Per campaign Queue.

Productivity Provide detailed view of productive hours / break hours / calls / talk time and more, per Operator.

Log In Time Shows total duration of operators login hours / break hours along with the timestamp of each action.

Number Of Calls Gives Detail summary of all calls made under campaign for selected date range.

DTMF Collection Summary of dialed customers and their key input, ex: Election or feedback survey dialing.

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