• Default

  •   |  

  • Optional

Name Summary

Create Queues Queue is a group of operators in campaign that helps connecting suitable operator with the customer.

Queue Priority Enable high priority Queue calls to be answered if operators are assigned to multiple Queue.

Queue Transfer Call can be transferred from Queue to another without disconnecting the active call. Ex: Sales team can transfer the call to Billing Queue/Team.

Queue Mapping Users/team can be assigned to Queue to interact specific type of customers.

VQ Pass VQ Pass function allow customers to choose Voicemail or callbacks instead of waiting in an IVR Queue.