• Default

  •   |  

  • Optional

Name Summary

Live Call Monitoring Gives insight view of real-time campaign operation using text and graph outlook of 'Logged-in Agent / Agent on Break / Outbound Calls / Inbound Calls / Disposition Summary / Lead Summary / Agent Productivity and many more.

Snoop This button enable campaign manager to listen the operator's live call silently.

Barge Take over the selected operator call and become an operator for customer.

Whisper Helps campaign manager to guide operator over live calls without interrupting customer.

Lead Performance Real-time lead performance to track connected / non-connected numbers.

Queue Monitoring Display the real-time performance of campaign Queues.

Wall-Board It provides a bird's eye view of entire operations.