Progress of corresponding with customers can be segmentated based on status and shared as knowledge.
You can register skills of operators with designed criteria in advance and calls can be automatically distributed according to this setting.
Skill based routing / VIP routing
In combination with skill management, calls from repeater or prior customers can be automatically distributed to skillful operators.
You can utilise other contact like website, E-mail, chat and SNS to integrate with your operation.
You can manage automatic outbaund calls with adjustable pace, regarding operartors's availability and receiving calls.
Customer information are displayed on the operator screen one by one and he can chooses who to call.