• Default

  •   |  

  • Optional

Name Summary

Preview Dialing Preview dialing enables operator to first view the available information about the customer and decide when to make the call.

Predictive Dialing Predictive dialing call a large number of customers within a short period of time and optimizes the time of operators by reducing the idle times between connected calls.

Progressive Dialing On completing the previous call system automatically dials the next number on the list. This removes the wait time between calls and can improve productivity significantly.

Manual Dialing Calls that are dialed manually by an operator.

Auto Call With IVR Dial multiple phone number at once and play the recorded voice greeting. Frequent use of this dialing algorithm is Direct marketing, telemarketing and service/feedback survey.

LCR This feature automatically use the suitable call provider based on inital digit of number dialed by operator.

Ramdom Dialing Enables you to choose whether dial the uploaded customer numbers into sequential manner or random.

Number Of Retry Let you decide the maximum recycle/retry the uploaded leads.

Retry Status When activated, this function automatically the prevously non-connected numbers without manual intervention.

Churn Parameter One-click button to perform redialing of NON-connected numbers.

Retry Time Allow to setup the time interval for automate dialing of non-connected calls.

Call Pace Config To define the number of calls to be dial for operator in outbound dialing.

Time Zone Useful for automate and control the dialing hours for different prefecture phone numbers.

User Wait Time This parameter control the wait time between two consecutive calls for an operator.

PPD Advance level of Campaign Management where Supervisor can manage multiple campaigns and lead per operator's group into single screen.

PACE Next level of Predictive dialing strategy that dial based on the past connect history of the customers and achieve more positive connects as well as reduced nuisance of unanswered calls.

AMD This feature filter out the the Answering machine calls(Voicemail / Fax ) and hangup without passing to operator that increase the operator productivity with human calls.

Automate Leaving Message In AM Can also leave recorded message in case of AMD detected.

Busy / Fax Detection Disconnect and tag the calls if dialed number Busy / Fax tone.

Voice Blast Dial multiple phone number at once and play the recorded voice greeting. Frequent use of this dialing algorithm is Direct marketing, telemarketing and service/feedback survey.